🇬🇧 Knowledge Base (English) | kiwiHR Knowledge Base

Getting started

First steps

Follow the steps to setup kiwiHR

Written by Reza Madjidi
Updated over a week ago

How do I change or reset my password?

Here is how you can manage your password.

Written by Reza Madjidi
Updated over a week ago

Permissions

Can I change the owner?

kiwiHR can only have one owner. Account ownership can be transferred to any existing user.

Written by Reza Madjidi
Updated over a week ago

Can I have more than one admin?

It is possible to have multiple admins within kiwiHR. Find out how to assign new admins to your company.

Written by Reza Madjidi
Updated over a week ago

Positions

How do I create and manage positions?

You can create a position (Job title) for every employee.

Written by Reza Madjidi
Updated over a week ago

Teams

How do I create a team?

Create teams to group your employees. Assign a Team manager and employees.

Written by Reza Madjidi
Updated over a week ago

How do I edit or delete a team?

You can manage your teams at any time.

Written by Reza Madjidi
Updated over a week ago

Locations

How do I manage company locations?

Create location and assign public or custom holidays for that region.

Written by Reza Madjidi
Updated over a week ago

How to setup public or custom holidays?

You can easily select public holidays for your location.

Written by Reza Madjidi
Updated over a week ago

People

How do I add a new employee?

Add and manage your employees.

Written by Reza Madjidi
Updated over a week ago

How do I send employee an invitation?

You can send employee login data or reset password instructions

Written by Reza Madjidi
Updated over a week ago

How do I deactivate employee user account?

Deactivating employee user account

Written by Reza Madjidi
Updated over a week ago

How to reactivate employee user account?

Reactivating employee user account

Written by Reza Madjidi
Updated over a week ago

Time off policy

How do I create a time off policy?

You can create different time off policies for your employees

Written by Reza Madjidi
Updated over a week ago

How do I configure time off type rules?

You can define different rules for each time off type within your policies

Written by Reza Madjidi
Updated over a week ago

How to edit employees' time off balances?

Time off balances are based on allowance. Here's how to edit allowance on kiwiHR.

Written by Reza Madjidi
Updated over a week ago

How do I assign employees to time off policy?

Different policies, for different employees. Know how to work with flexible time off policies and assign them to employees.

Written by Reza Madjidi
Updated over a week ago

Time off type

How do I setup and manage time off types?

You can setup different kinds of time off types, edit or delete them.

Written by Reza Madjidi
Updated over a week ago

How do I disable/enable time off types?

With kiwiHR you can easily customise the types of time off your employee is entitled to by disabling or enabling them. Learn how:

Written by Reza Madjidi
Updated over a week ago

Time off request

How do I submit a time off request?

How to request a time off?

Written by Reza Madjidi
Updated over a week ago

Requesting time off for other employees

How do I request time off on behalf of another employee?

Written by Reza Madjidi
Updated over a week ago

Who is the approver of my time off requests?

Time off requests can be approved or declined by owner, admin or team manager

Written by Reza Madjidi
Updated over a week ago

Calendar

How to sync kiwiHR's calendar to Google, Apple or Outlook calendar

You can sync your company's absences and holidays with various calendar applications

Written by Reza Madjidi
Updated over a week ago

Attendance

How do I create a work schedule?

Calculate expected hours per employee easily with flexible work schedules. Learn how to create them in this article.

Written by Reza Madjidi
Updated over a week ago

How do I configure working days and hours?

Setting up work schedules for effective time tracking is easy with kiwiHR. Find out how to set them up with flexible working days and hours.

Written by Reza Madjidi
Updated over a week ago

How do I track breaks with time tracking?

With kiwiHR you are not only limited to tracking start and end working times, but also break times. Learn how to track break using kiwiHR.

Written by Reza Madjidi
Updated over a week ago

Subscription

How do I start subscription?

Instructions how to start kiwiHR subscription

Written by Reza Madjidi
Updated over a week ago

How do I start subscription after trial end?

Instructions how to start kiwiHR subscription after free trial end

Written by Reza Madjidi
Updated over a week ago

How do I apply a coupon?

Applying a promotional coupon when starting subscription

Written by Reza Madjidi
Updated over a week ago

How do I delete subscription?

Steps to cancel kiwiHR subscription

Written by Reza Madjidi
Updated over a week ago

How do I reactivate subscription?

Steps to reactivate kiwiHR subscription

Written by Reza Madjidi
Updated over a week ago

Free trial

Can I use kiwiHR for free?

kiwiHR offers a free 14 day trial immediately after sign up. Once it expires, you can continue using kiwiHR by subscribing.

Written by Reza Madjidi
Updated over a week ago

How does the free trial work?

You can test kiwiHR 14 days for free

Written by Reza Madjidi
Updated over a week ago

Billing

When do I get billed?

How does the kiwiHR billing works

Written by Reza Madjidi
Updated over a week ago

What constitutes a billable employee user account?

Find out the criteria for users to count towards your subscription bill.

Written by Reza Madjidi
Updated over a week ago

When do I get charged for an employee account?

Learn about our billing plans and billable user criteria.

Written by Reza Madjidi
Updated over a week ago

How deactivating or removing employee user account affects billing?

Find out how billing is affected after you deactivate or remove an employee.

Written by Reza Madjidi
Updated over a week ago

Can I get refund if I reduce number of employees?

The billed amount will be adjusted to the current number of users in the next billing cycle. Refunds won't be issued through user deletion.

Written by Reza Madjidi
Updated over a week ago

How do I update billing details?

Updating payment method, billing address and VAT number

Written by Reza Madjidi
Updated over a week ago

Can I change my billing plan?

You don't have to stick to your current billing plan, but you need to contact us.

Written by Reza Madjidi
Updated over a week ago

Payment

What methods of payment do you support?

Accepted payment methods

Written by Reza Madjidi
Updated over a week ago

How do I get an invoice?

Access to invoices and changing billing email address

Written by Reza Madjidi
Updated over a week ago

What happens if payment doesn't go through?

Resolving the payment issues

Written by Reza Madjidi
Updated over a week ago

How do I know that my payment card data is secure?

Managing your HR admin should be easy, but not at the cost of security. Find out how we keep your billing data safe.

Written by Reza Madjidi
Updated over a week ago